Question 1

How much do you charge?

Accepted Answer

For our cleaning service, we charge a flat $35 per hour if you book a weekly or fortnightly visit, or $50 per hour for a one-off job. Payments are handled via our app and settled only after the job is complete.

Question 2

Who will be cleaning my home?

Accepted Answer

We’ll organise a local, experienced cleaner to complete your job. All our cleaners are fully insured and background checked to give you peace of mind, and if you book a regular cleaning plan, the same person will visit each time.

Question 3

Do I need to be home for the clean?

Accepted Answer

Typically we recommend meeting your cleaner for the first time so that we can understand exactly the way you like things done. After that, our clients typically provide us with a key or lockbox access, or we can organise our visit times to match your schedule.

Question 4

Are you in my area?

Accepted Answer

We operate Australia-wide. If you live within 30km of a capital city, we’re confident we can find you a great cleaner.

Question 5

Do you guarantee your work?

Accepted Answer

We stand by all of our work with a 100% Happiness Guarantee. If you’re unhappy, we’ll visit free of charge - no questions asked.

Question 6

How do I book a service?

Accepted Answer

Either leave your details and one of our friendly sales consultants will give you a call, or you can directly book a visit in 60 seconds at https://app.getjarvis.com.au/sign-up.

Question 7

Which areas do you operate in?

Accepted Answer

We currently operate in metro areas in Melbourne, Sydney, Brisbane, Perth, Canberra, Adelaide, Hobart and the Gold Coast. As a general rule, we can operate as far out as 40km from the Central Business District.

CONTACT US

If you have any questions or need to get in touch with us, drop us a line at 1300-MYJARVIS (1300 695 278) or alternatively at help@getjarvis.com.au.