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How does Payment work with Jarvis?

Our preferred method of payment is through direct debit via a preferred Card. We accept VISA, Mastercard and American Express. You can enter your card details directly into the Jarvis app. Simply login to your account and click on ‘Account Details’ > ‘Payment Details’. Your card will be debited following each scheduled visit.









Alternatively if no card details have been entered yet or payment was unsuccessful, we’ll let you know via SMS and email after your visit. The messages will provide you with a link that you can use to make payment and to update your card details simultaneously.

Upon request, we can also take payment via bank transfer, however unfortunately we strictly do not accept cash payments.

Should you prefer to have a third party to pay on your behalf (e.g. your company, NDIS, insurance etc) we can work with the third party payer - if so please let us know that you want payments covered by a third party so we can organise invoices and message them directly.

How do I apply a voucher or coupon to my account?

You can enter your unique voucher or coupon code above in the ‘Redeem Code’ section when you make a booking. All booking codes begin with a “JS”.

If you make a booking on the phone do let us know as well so we can record the code for you.

The discount will then be automatically added to your account.

When do I get charged?

You will be charged on the same evening of your visit.

What if a third party is paying for my Jarvis job? (For example, insurance or the NDIS).

Should you prefer to have a third party to pay on your behalf, we can work with the third party payer - if so please let us know that you want payments covered by a third party so we can organise invoices and message them directly.

What happens if a voucher I have purchased has expired?

Unfortunately we can not accept expired vouchers.

What happens if I forgot to add my coupon or voucher at the point of booking?

If you have forgotten to add your coupon or voucher code, please send us a message via SMS at 0438 955 581 or email us at help@getjarvis.com.au and someone from our team will arrange for the discount to be applied to your account.

I was charged the wrong amount or for a booking I didn’t schedule

If you have been incorrectly charged, please message us at help@getjarvis.com.au or via SMS on 0438 955 581, and someone from our payments team will make sure that any amount owing to you is refunded.

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